Frequently Asked Questions
Everything you need to know about our luxury timepieces and services.
Are all your watches 100% authentic?
Yes, every timepiece sold by Pride & Pinion undergoes a rigorous multi-point inspection by our in-house master watchmakers to guarantee 100% authenticity and mechanical integrity.
Do you offer international shipping?
We provide fully insured global shipping via DHL Express and FedEx. Please note that international orders may be subject to local customs duties and taxes upon arrival.
What is your return policy?
We offer a 14-day return period for watches purchased online, provided they are returned in the exact same condition as sold, with all original packaging, stickers, and documentation intact.
Do the watches come with a warranty?
In addition to any remaining manufacturer warranty, Pride & Pinion provides a comprehensive 24-month mechanical warranty on all pre-owned timepieces for your peace of mind.
Can I sell or trade-in my watch?
Absolutely. We offer competitive market rates for outright purchases and trade-ins. You can submit your watch details through our 'Sell Your Watch' portal for a professional valuation.
What payment methods do you accept?
We accept all major credit cards, bank wire transfers, and various financing options through our partner providers to make your purchase as seamless as possible.