Returns & Exchanges

At Pride & Pinion, we offer a 14-day return period for all timepieces and accessories, provided they are returned in their original, unworn condition with all protective seals intact. Our team of specialists ensures a seamless process to maintain the integrity and value of your luxury investment.

Return Process

• 1.
  Initiate Your Request

  Contact our concierge team within 14 days of delivery to request a Return Merchandise Authorization (RMA) and receive your secure shipping instructions.

• 2.
  Secure Packaging

  Place the item in its original presentation box along with all warranty cards, manuals, and tags, ensuring the package is double-boxed for maximum security.

• 3.
  Insured Shipping

  Ship your return using our preferred fully-insured courier service to guarantee protection against loss or damage during transit back to our boutique.

• 4.
  Inspection & Refund

  Once received, our horologists will inspect the watch's condition; upon approval, your refund will be processed to the original payment method within 7 business days.